FAQ

Find answers to your questions in our FAQ section, where we cover everything from our shop's origin to product details and founder interactions. Get the insights you need to enhance your shopping experience with us.

[Updated on 4 Aug 2025]

General Information

Shipping & Delivery

Payment, Returns & Refunds

VAT and Import Tax or Duties

Our store is based in Hong Kong and China. When shopping in our online store, please note that our prices do not include any taxes or import duties. While you will not see these charges or taxes calculated during checkout, it's important to be aware that your order may be subject to import taxes, VAT, or other duties depending on your location.

Please ensure you carefully review your local import policies, as any additional costs will be borne by receiver. These charges are dictated by the customs and import policies of your country, and unfortunately, we have no control over them. It's a good idea to check your country's customs policies before placing an order, so you're not surprised by any unexpected costs. Thank you for understanding and happy shopping!

Product Information: Hoods

Product Information: Air Clicker

Offers and Promotions (T&Cs)

Our customer support is available Monday to Friday: 9am-7pm.Average answer time: 24h