Refund policy

Overview

At Shop.tahusa.co, we are committed to bringing you high quality products. 

We understand that not everything is made perfect and on the rare occasions that they aren’t i.e. defective or damaged items, we are open to considering special return, refund, or exchange arrangement under the following terms.

However, we DO NOT offer free refunds or returns for personal reasons, such as changes in personal preference or ordering the wrong item.

Defective or Damaged Items

If you receive a defective or damaged item, we will either repair, replace, or refund the item at our discretion. We will also cover the return shipping costs if the item is confirmed as defective or damaged.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Open or unused film
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Return & Refund

Upon our confirmation of any defective or damaged items, you may return the goods in its brand new condition within 7 days of delivery with the following conditions:

  • Items must be returned in their original packaging, in brand new condition, and include all original materials provided with the shipment.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
  • Customers are considered the exporters and are responsible for transport of goods back to us; customers are also responsible for any duty or customs fees, if applicable (contact your local customs office for returns of duties and taxes for details)
  • Refunds are processed upon inspection of the returned item and are issued to the original method of payment.
  • Expect the refund within a certain number of working days, depending on your card issuer’s policies.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This window extends over weekends and public holidays.

How to exercise your right of withdrawal: You can initiate a return or cancellation directly from your customer account, or by contacting us at tahusa.co[at]gmail.com before your order is fulfilled.

Conditions for return: Items must be returned in their original condition (packaging unopened) and packaging. You are responsible for return shipping costs unless the item is defective or damaged.

Refunds: We will process your refund within 14 days of receiving the returned item in Hong Kong, to your original payment method.

Exceptions: The right of withdrawal does not apply to sealed goods that are not suitable for return due to health or hygiene reasons once opened (e.g. sealed film).

Exchanges

Upon our confirmation of any defective or damaged items, you may request for an exchange of goods within 7 days of delivery with the following conditions:

  • Exchanges are subject to item availability. Exchanges are processed within 3-5 business days upon receipt of the returned merchandise.
  • The buyer must pay the return shipping fee for the product to be sent to a specified delivery address, while our shop will bear the delivery cost of the exchanged goods.
  • We will notify you via email once your exchange has been processed.

How to Return an Item

To return an item, please follow these steps:

  1. Contact our Customer Service (email or DM us on Instagram @tahusa.co) to initiate the return and receive a return authorization.
  2. Pack the item securely and include the original product packaging and tags.
  3. Send the item to our return address provided by Customer Service and provide us with the tracking code.

Contact Us

If you have any questions or concerns about your order or this policy, please contact us at email.

Policy Changes

Shop.Tahusa.co reserves the right to amend this policy at any time. Notifications of any changes will be published on this page.