Tahusa.co

It began as a humble blog seven years ago.

Born from an itch to geek out over cameras, lenses, and all things photography, I started capturing my unscripted moments with photography and honest insights into the cameras and lenses I explored. It was very fun and has given me an opportunity to meet photography enthusiasts from around the world, whom a lot of them I can now call friends. 

Return Policy

Refund, Return & Exchange Policy


Overview

At Shop.Tahusa.co, we are committed to bringing you high quality products. 

We understand that not everything is made perfect and on the rare occasions that they aren’t i.e. defective or damaged items, we are open to considering special return, refund, or exchange arrangement under the following terms.

However, we DO NOT offer free refunds or returns for personal reasons, such as changes in personal preference or ordering the wrong item.

Defective or Damaged Items

We are committed to ensuring our customers’ satisfaction. If you receive a product that is damaged or different from what you ordered, we’re happy to offer an exchange or refund (excluding the original shipping cost).

Please do the followings:

  • Email us within 3 working days of delivery
  • Include clear photos of the product and a brief description of the issue

After this 3‑day window, we’re unable to process a refund or replacement.

If a return is required, buyers are responsible for all return shipping costs. To initiate a return, please contact us by email first so we can confirm the details and provide instructions.

However, please note that we cannot process returns or exchanges in the following situations:

  1. If the actual appearance or color of the products differs from what is shown in the photos. We strive to represent our products as accurately as possible, but please understand that there may be some differences. In such cases, the actual product will take precedence.
  2. If the return is due to personal preference or ordered the wrong item. We understand that expectations can vary, but we CANNOT accommodate exchanges or refunds simply because a product did not meet personal taste or preference.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Open or unused film
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Order Cancellation

If you need to cancel an order, please do the following within 24 hours of placing it:

  1. Click the “Cancel” button in your store account/order page.
  2. Send us an email with your order number and reason for cancellation.

Cancellation terms:

  • If your order has not shipped yet: We can cancel it, but a 10% admin fee will be deducted from your refund.
  • If your order has already shipped: We generally cannot accept cancellations once the parcel is on its way.

Return & Refund

Upon our confirmation of any defective or damaged items, you may return the goods in its brand new condition within 7 days of delivery with the following conditions:

  • Items must be returned in their original packaging, in brand new condition, and include all original materials provided with the shipment.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
  • Customers are considered the exporters and are responsible for transport of goods back to us; customers are also responsible for any duty or customs fees, if applicable (contact your local customs office for returns of duties and taxes for details)
  • Refunds are processed upon inspection of the returned item and are issued to the original method of payment.
  • Expect the refund within a certain number of working days, depending on your card issuer's policies.

Exchanges

Upon our confirmation of any defective or damaged items, you may request for an exchange of goods within 7 days of delivery with the following conditions:

  • Exchanges are subject to item availability. Exchanges are processed within 3-5 business days upon receipt of the returned merchandise.
  • The buyer must pay the return shipping fee for the product to be sent to a specified delivery address, while our shop will bear the delivery cost of the exchanged goods.
  • We will notify you via email once your exchange has been processed.

How to Return an Item

To return an item, please follow these steps:

  1. Contact our Customer Service (email or DM us on Instagram @tahusa.co) to initiate the return and receive a return authorization.
  2. Pack the item securely and include the original product packaging and tags.
  3. Send the item to our return address provided by Customer Service and provide us with the tracking code.

Contact Us

If you have any questions or concerns about your order or this policy, please contact us at email.

Policy Changes

Shop.Tahusa.co reserves the right to amend this policy at any time. Notifications of any changes will be published on this page. Please refer to our FAQ